Guardians of Healthcare: A Journey from Caregiver to Cybersecurity Leader

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[00:01:11] Hey there and welcome to the Hit Like a Girl podcast.

[00:01:24] My name is Joy Rios.

[00:01:25] I'm a host of this show and today we are joined by somebody very, very special.

[00:01:29] I'm going to let her introduce herself in a moment.

[00:01:31] But let you know in our audience this is a show where we talk about the 30,000-piece puzzle

[00:01:36] of healthcare and how complicated it can be.

[00:01:39] And so everyone of our guests brings a piece of their puzzle to kind of help us understand

[00:01:44] the big picture.

[00:01:45] So can you please share with us your piece of the Health IT puzzle?

[00:01:49] Thank you so much for having me Joy.

[00:01:51] It's a pleasure to be here.

[00:01:52] So I'm Andrea Dardy.

[00:01:54] I serve as the head of digital health, SHI.

[00:01:57] I've been with the organization just about nine months, which is just crazy to think about.

[00:02:03] I joined SHI to really be a part of something special in healthcare.

[00:02:08] I think you really hit the nail on the head.

[00:02:11] Healthcare is so fragmented and having spent majority of my career on the provider side.

[00:02:16] I've obviously seen a lot of things I've grown up in healthcare.

[00:02:19] And so being able to bring that perspective over to the IT solution provider side I think

[00:02:24] allows us to really build something that's purpose built and purpose driven.

[00:02:29] At the end of the day, hopefully we'll really help our healthcare organizations and improve

[00:02:35] how they deliver care to the patient populations they serve.

[00:02:37] Can I learn a little bit more about your journey?

[00:02:39] And I also want to know how crazy the last nine months have been.

[00:02:42] Yeah, absolutely.

[00:02:43] Well, how far do you go back?

[00:02:45] No.

[00:02:46] You know, it's interesting.

[00:02:47] I think healthcare, honestly, my mom was a nurse and she went back to school for her master's

[00:02:52] and when I was in elementary school.

[00:02:54] And so I've always had healthcare somewhere, some way, some shape form throughout my life,

[00:03:01] I think influencing me.

[00:03:02] It was really during my teenage years, my sister who's 11 years older than me, she

[00:03:07] was type one diabetic but she suffered a lot of medical issues.

[00:03:11] In stage renal failure was one of the big ones.

[00:03:14] And so I started taking her to her dialysis appointments.

[00:03:17] And so it was like little sister actually turns into caregiver in a lot of ways.

[00:03:22] But doing that, right?

[00:03:23] I was really in the thick of like acute care, but also just like helping her navigate some

[00:03:28] of the challenges of appointments and rescheduling and medication management.

[00:03:32] I think that's what really initially sparked an interest.

[00:03:35] And so I always knew I wanted to be in healthcare, just didn't know what capacity.

[00:03:39] I started out in pharmacy school and quickly learned I did not want to be a pharmacist.

[00:03:44] Nope, I take it back.

[00:03:45] Yeah, I'm like science and math.

[00:03:47] I'm really good at that.

[00:03:48] Is this what I want to do for the rest of my life?

[00:03:50] Absolutely not.

[00:03:51] So fast forward, once I graduated, I was born and raised in Kansas City.

[00:03:54] Obviously, that's where Cerner was headquartered.

[00:03:57] And so I had an opportunity to go work for them.

[00:04:01] And my first role there was a learning consultant where I was responsible.

[00:04:04] This is during the CPOE era, right?

[00:04:06] So everybody's going from paper to their electronic health record.

[00:04:10] And so I was responsible for actually designing and delivering the education for physicians.

[00:04:16] Big deal.

[00:04:17] Yeah, big deal.

[00:04:18] But a lot of exposure to different specialties and subspecialties and the fragmented healthcare

[00:04:24] system that we have did that for a couple years really wanted to learn more about the

[00:04:29] tech.

[00:04:30] And so I transitioned into an integration architect role where I was responsible for

[00:04:33] leading the actual technical parts of the implementation.

[00:04:38] Did that for a couple years, started a family and decided I did not want to travel anymore

[00:04:42] after that.

[00:04:43] And that's when I went to the provider side.

[00:04:45] It was very fortunate actually here in LA to land at an organization that was very

[00:04:50] supportive of all of my aspirations.

[00:04:53] I started as a consultant for their lab information system led that implementation

[00:04:59] in 11 months.

[00:05:00] They went live.

[00:05:01] I was a director position for me.

[00:05:02] I'm the manager of the lab information systems.

[00:05:05] It was a brand new position, never existed.

[00:05:07] So I built out a team there, did that for a couple years and really wanted to get into

[00:05:11] cybersecurity.

[00:05:13] And so I went to my boss, my boss is here at the time he's VP of infrastructure.

[00:05:17] And I said, Hey, Kevin, if I go obtain my CISSP and I create the strategic roadmap,

[00:05:24] will you create a director position for me?

[00:05:26] We kind of laughed and I'm like, well, we're a $3.4 billion organization.

[00:05:31] We don't have a dedicated cybersecurity team.

[00:05:33] Like it's not a matter of if it's a matter of when.

[00:05:36] So you should let me do this.

[00:05:37] And he kind of laughed and I was like, I'm gonna, he's like, okay, if you go get your

[00:05:40] certification, Andrea, I'll do it.

[00:05:42] And I did and he did.

[00:05:44] And so a move from a manager of clinical applications to a director of information

[00:05:49] security.

[00:05:50] I love that such a bold move where you're like, I have a vision and no, I'm not

[00:05:54] joking.

[00:05:55] This is needed and you need somebody and guess what?

[00:05:58] I'm the person.

[00:05:59] Yeah.

[00:06:00] I have to say it was very bold and I kind of, there were a lot of times as I was

[00:06:04] building out the information security program, I thought to myself like, what did

[00:06:08] I get myself into?

[00:06:09] Like why am I doing this?

[00:06:12] But you know, there were a lot of lessons learned along the way.

[00:06:14] And I had amazing support from the organization.

[00:06:18] Kevin Torres, Julie Eastman, she's actually the CIO at UC Irvine Health Now.

[00:06:23] Okay.

[00:06:24] Still keep in touch with her.

[00:06:25] She's fantastic.

[00:06:26] A big part of my journey actually into leadership and big reason why I've had

[00:06:31] the success that I have always cheering me on, which I love that.

[00:06:36] But as I was doing that and kind of getting more in the circuit and doing

[00:06:39] speaking engagements, I met Aaron Mary and he was like, Hey, I heard you've

[00:06:44] done some really cool things.

[00:06:45] I was leading an innovation lab here with Memorial Care and series

[00:06:49] computer solutions at the time.

[00:06:51] He's like, I'd love for you to come down to UT University of Texas and

[00:06:54] build out an information security program for the medical school and

[00:06:57] the healthcare enterprise.

[00:06:58] And I'm like, I'm not really, I don't think I'm ready to move.

[00:07:01] Like I'm okay.

[00:07:03] I'm not really looking for another role.

[00:07:04] Maybe not.

[00:07:05] Yeah.

[00:07:07] He's like, no, you it's it's academic medicine.

[00:07:09] You absolutely should just come down and meet the team.

[00:07:12] And so I did, you know, I remember being in Vegas.

[00:07:14] I was actually on my way to Vegas to go speak at a conference.

[00:07:18] And then that following week, I went down to Austin, Texas and met

[00:07:22] with him and the team.

[00:07:23] And I remember walking through, it was a full day.

[00:07:25] And I remember walking through the airport calling my husband and

[00:07:28] I was like, Hey, I think I just got a job.

[00:07:30] Do you want to move to Austin, Texas?

[00:07:33] And he's like, what?

[00:07:34] You're the only person I know that like goes somewhere and ends up

[00:07:38] with a job offer.

[00:07:39] And I'm like, well, we've been talking about leaving California.

[00:07:43] And so it was a few weeks later, it was actually that Friday.

[00:07:47] Got that call and there was an offer and, you know, we talked

[00:07:49] about it over the weekend and decided to take a leap.

[00:07:51] We're doing it.

[00:07:52] Yeah.

[00:07:53] Yeah, so I did that and, you know, Erin, Mary was very gracious

[00:07:59] and kind of let me build the team the way that I wanted to.

[00:08:02] And, you know, it started out actually as a director

[00:08:04] security role there, but that quickly evolved into, I had

[00:08:09] analytics, I had DevOps, you know, we did some really

[00:08:12] impressive things as a team had never let a DevOps team

[00:08:15] before, but stood one up and built a contact tracing app

[00:08:18] off of the open source code that the World Health

[00:08:22] Organization used during the Ebola outbreak so we could do

[00:08:25] contact tracing for COVID.

[00:08:27] I've always done really bold things.

[00:08:29] I can identify an opportunity and just lean into it.

[00:08:32] I just think that's what makes it exciting, but that's also

[00:08:34] what's needed in this industry if we're ever going to drive

[00:08:37] any sort of or lead any sort of change.

[00:08:39] Well, I think you also have evidence of trusting yourself

[00:08:41] to do big bold things.

[00:08:43] Yeah, yeah.

[00:08:44] You know, I think my mom for that, I think, you know,

[00:08:46] seeing her go back to school when I was in elementary,

[00:08:49] right?

[00:08:50] I'm one of seven, I'm one of seven kids.

[00:08:51] So busy household, but you know, there was just never

[00:08:55] anything that my mom didn't do.

[00:08:58] And just I think having that inspiration was a big part

[00:09:01] of that I've certainly carried that forward in my life.

[00:09:03] OK, so let's talk about the last nine months.

[00:09:05] Yeah.

[00:09:07] Well, I mean, I went to, I was in the CI,

[00:09:09] Erin Mary left, I was in the CIO role at UT

[00:09:13] until spring of last year and then decided to make

[00:09:16] the leap.

[00:09:16] And I tell you what, you know, when I first joined

[00:09:18] the organization, obviously being a part of the cells

[00:09:20] organization coming from the provider side,

[00:09:22] it was just a lot of listening and learning.

[00:09:24] I had a lot of ideas of what I wanted to do,

[00:09:27] but I didn't want to come in guns blazing.

[00:09:30] I really wanted to learn the organization

[00:09:32] and learn the folks and be very intentional.

[00:09:35] You know, I think what we have, the opportunity

[00:09:37] that we have at SHI is really something special.

[00:09:40] And so I wanted to be very purposeful and intentional

[00:09:43] about what we were building.

[00:09:44] It's been so crazy.

[00:09:46] One for the first time in my career,

[00:09:48] I have a complete upline of all female leaders,

[00:09:51] which is so exciting.

[00:09:54] You know, SHI is the largest privately held

[00:09:56] minority owned business in the United States,

[00:10:00] which it's just like all of these things

[00:10:02] it's like I couldn't have asked for to land

[00:10:04] at a better organization.

[00:10:06] The culture is fantastic.

[00:10:09] Everyone there is just so eager to help and learn.

[00:10:12] And you know, one of our, the mantra as is,

[00:10:14] you know, we're ridiculously helpful

[00:10:15] and people really are, you know,

[00:10:17] I think there's a lot of curiosity around healthcare.

[00:10:20] And so it's been a lot of conversations

[00:10:22] about how can we help you and your business unit

[00:10:25] be successful, obviously leaning into a lot

[00:10:28] of my CIO peers and industry just saying,

[00:10:32] hey, you know, I know what challenges I had as a CIO.

[00:10:35] What are your challenges

[00:10:37] and what are you looking for in an IT solutions partner?

[00:10:40] Right.

[00:10:40] So I want to make sure that I'm actually meeting the need.

[00:10:42] I don't want to be just like another value added reseller.

[00:10:45] I want to do something that's actually

[00:10:47] going to make a difference.

[00:10:48] And I think coming in with that perspective

[00:10:50] that I have as a healthcare CIO

[00:10:52] is a really pivotal part of that.

[00:10:54] It just makes me really excited to know

[00:10:56] that there is an IT service out there

[00:10:59] that is WMB like women heavy.

[00:11:01] Like that is so counter culture

[00:11:03] of what we have been taught.

[00:11:05] So I don't know culturally wise,

[00:11:07] you're speaking to it,

[00:11:08] but can you speak to it more

[00:11:09] of the differences of just an IT organization

[00:11:13] that might be male lead versus female lead?

[00:11:16] I've been fortunate in my career,

[00:11:17] even when I have worked for men,

[00:11:19] I've had very supportive men.

[00:11:21] But I will say, you know,

[00:11:22] I've certainly experienced my own challenges throughout

[00:11:25] and you're right.

[00:11:26] I mean, like when I stepped into the cybersecurity space,

[00:11:29] I can't tell you how many conferences I walked into

[00:11:32] and I was probably one of a handful of men.

[00:11:34] Of women.

[00:11:35] Of women.

[00:11:36] And certainly even, you know,

[00:11:37] and minority women like forget about it, right?

[00:11:40] Right.

[00:11:40] There's certainly some negative connotations, right?

[00:11:43] People are just like, what are you doing here?

[00:11:44] You don't belong here, right?

[00:11:45] There's that aspect of it.

[00:11:47] And then there's just like, you know,

[00:11:49] people until you actually open your mouth

[00:11:52] and have a conversation

[00:11:53] and the people are like, oh wait,

[00:11:55] she actually does-

[00:11:55] She knows her staff.

[00:11:56] Yeah, she does know what she's talking about.

[00:11:58] You know, I think the biggest thing for me,

[00:12:00] the biggest observation that I've made

[00:12:02] and kind of now having been on both sides of the fence,

[00:12:05] if you will, and working for male leaders

[00:12:06] and female leaders is, you know,

[00:12:08] the female leaders really do lean into

[00:12:11] and support you.

[00:12:12] We've all had some challenges throughout our careers

[00:12:16] as we've come up

[00:12:16] and so I think being able to share those experiences

[00:12:20] I think provides a more empathetic environment

[00:12:24] to operate, move in.

[00:12:25] And you know, we as women too,

[00:12:27] we tend to be so much harder on ourselves anyway.

[00:12:29] Exactly.

[00:12:30] Right?

[00:12:31] And so, you know, I think just having,

[00:12:33] it's almost like you have cheerleaders

[00:12:34] like Jennifer Emery, fantastic.

[00:12:36] I've known her for years.

[00:12:37] We met through time.

[00:12:38] And Laura Rogers, right?

[00:12:40] We met through time too.

[00:12:40] But it's like having our own little cheerleading squad.

[00:12:43] Like we're always hyping each other up

[00:12:45] and like even on the tough days when we're just like,

[00:12:48] oh, this is just not going the way that I want.

[00:12:50] Like, you know, we're leaning into it

[00:12:52] and supporting each other.

[00:12:53] And it just feels like a sisterhood honestly.

[00:12:55] I love that.

[00:12:56] And I also look kind of like,

[00:12:57] I'm sure traveling with a squad

[00:12:58] is a little bit helpful.

[00:13:00] Yeah.

[00:13:00] We have our like girl squad.

[00:13:02] I love it.

[00:13:03] I mean, we show up in numbers

[00:13:05] and it's just like,

[00:13:05] I've never had that in my career, right?

[00:13:07] It's a big deal.

[00:13:08] Yeah.

[00:13:09] I'm usually traveling with the guys

[00:13:10] and it's like,

[00:13:11] you know, I have five brothers.

[00:13:12] So I used to it,

[00:13:14] but also it's just,

[00:13:15] it's so different, so nice.

[00:13:17] I feel like you might have a really solid piece of advice

[00:13:20] for people who walk into seas of men

[00:13:23] and are maybe the only either woman or minority woman

[00:13:27] and any like,

[00:13:28] how do you own that confidence

[00:13:30] and add it without being too arrogant or whatever?

[00:13:34] Like, I know my stuff, right?

[00:13:35] But like having to prove yourself

[00:13:37] but in a subtle way.

[00:13:39] Yeah.

[00:13:40] I think helping,

[00:13:42] it certainly helped me having brothers.

[00:13:44] You know, I have thick skin.

[00:13:45] Yeah.

[00:13:46] As a result of that,

[00:13:47] a lot of tussling coming up.

[00:13:49] But I think it's really just,

[00:13:51] you have to know like,

[00:13:53] you belong there, right?

[00:13:55] You be confident in who you are

[00:13:57] and what value you add.

[00:14:00] I haven't always exuded the amount of confidence

[00:14:02] that I have now.

[00:14:03] It's calm,

[00:14:04] but I think as I've taken some pretty bold steps

[00:14:08] throughout my career and been successful

[00:14:12] and continued to do that

[00:14:14] and be successful and have an impact.

[00:14:16] And when you do those types of things,

[00:14:18] like that confidence continues to grow

[00:14:21] and other people see it too and recognize it.

[00:14:24] And so I think being authentic

[00:14:26] is another part of that too, right?

[00:14:28] Like show up as your true self.

[00:14:30] I am not the typical,

[00:14:33] you know,

[00:14:34] see a healthcare CIO or healthcare executive, right?

[00:14:37] She's got sparkle.

[00:14:38] She's got a sparkly, shiny dress on you guys.

[00:14:41] She's shimmering individual.

[00:14:43] And I eat my noses pierced

[00:14:45] and I wear sneakers with everything.

[00:14:47] And I just, I am who I am.

[00:14:49] And that's all I can be.

[00:14:51] And I think that's a part of it too, right?

[00:14:52] Like when you're comfortable,

[00:14:54] you come as you are

[00:14:55] and you're comfortable as yourself.

[00:14:57] I think that allows you to,

[00:15:00] that helps build that confidence.

[00:15:02] And I think that radiates naturally.

[00:15:04] 100%.

[00:15:05] I like the idea of the evidence that we attain

[00:15:08] when we do bold things.

[00:15:09] It's not necessarily being scared

[00:15:11] of whatever is gonna happen.

[00:15:12] It's like getting a trust in yourself.

[00:15:15] I might not trust the environment,

[00:15:16] but I trust myself to be able to figure it out

[00:15:19] or navigate whatever is on its way.

[00:15:22] Yeah, absolutely.

[00:15:23] I mean, you just,

[00:15:24] I know what I can achieve, right?

[00:15:26] And I know what I'm capable of.

[00:15:27] And so I just really kind of keep that mindset

[00:15:30] going forward.

[00:15:31] Obviously, you know,

[00:15:32] I think your network is a big part of that as well.

[00:15:35] You know, surround yourself with people

[00:15:37] who are doing the things that you wanna do

[00:15:39] or are doing and can be a sounding board for you.

[00:15:43] I have so many peers and friends in industry

[00:15:47] as I was kind of navigating these things

[00:15:50] and taking these bold steps

[00:15:52] that I called and said,

[00:15:52] okay, hey, this is how I'm thinking about this.

[00:15:54] Like does this make sense?

[00:15:56] What am I missing?

[00:15:57] That's a big piece of it too.

[00:15:58] I think just having that network of folks

[00:16:01] that you can trust and that also believe in you

[00:16:04] and will encourage you and push you

[00:16:07] to continue to move forward.

[00:16:09] Okay, back to IT stuff.

[00:16:11] Can we talk cybersecurity?

[00:16:12] What do we, what?

[00:16:13] Oh my gosh.

[00:16:14] Like it feels like it's getting scarier

[00:16:18] as far as the amount of data that is out there

[00:16:21] and ways in which it can be shared

[00:16:24] and also used against us.

[00:16:25] Yeah, right?

[00:16:26] Absolutely.

[00:16:27] You know, it was interesting.

[00:16:28] There was a picture deep fake, right?

[00:16:31] Imaging AI generated in what, 15 seconds

[00:16:34] of like the Pentagon getting blowed up.

[00:16:36] Oh my gosh.

[00:16:37] Right?

[00:16:38] And so it was started to circulate it.

[00:16:40] The AP picked it up.

[00:16:42] The stock market started trending down

[00:16:44] and this was all just off of an AI generated picture.

[00:16:47] So like the technology that we have access to right now

[00:16:52] literally has the ability to impact our markets

[00:16:57] to start panic on social media.

[00:16:59] And so it's really scary right now.

[00:17:02] You're absolutely correct.

[00:17:03] What every other day there's a headline

[00:17:05] about, you know, a cyber event somewhere

[00:17:07] obviously coming off the hills of this change

[00:17:09] healthcare cyber event that a lot of folks

[00:17:12] are still dealing with here today, right?

[00:17:14] I think we have to do our due diligence

[00:17:16] and it's sad but also just the world that we live in

[00:17:22] and we know that it's not going to get any better.

[00:17:24] And so there's a couple of things that we can do.

[00:17:27] One, it's workforce, right?

[00:17:29] How do we continue to build a workforce

[00:17:32] that's going to be there that hospitals can hire and afford?

[00:17:36] I can remember when I started my cyber security career

[00:17:42] you know, just trying to attract talent in that was

[00:17:46] it was so hard and that was

[00:17:47] and the shortages only gotten worse

[00:17:49] because share they attacks continue to happen.

[00:17:52] But even in healthcare, right?

[00:17:54] I mean just looking for people

[00:17:55] that want to be in healthcare and stay

[00:17:57] and trying to compete with other industries

[00:17:59] or like big tech, right?

[00:18:01] It's hard to do in healthcare.

[00:18:02] It's hard to keep people to attract

[00:18:05] and retain the workforce that's needed.

[00:18:07] And so I think we're gonna have to rely on technology.

[00:18:10] We're gonna have to rely on technology

[00:18:12] to combat technology quite a bit

[00:18:15] but it's something that's not going away

[00:18:17] and it should be on, I say this

[00:18:19] and I've always said that it should be

[00:18:20] on the forefront of everybody's mind

[00:18:21] because cybersecurity isn't just a CISO's job.

[00:18:24] It's not just a CIO's job.

[00:18:26] It's everyone in the organization, right?

[00:18:27] Your workforce is your first line of defense.

[00:18:30] So everybody really needs to be educated on it

[00:18:32] and doing their part.

[00:18:33] I have two examples

[00:18:34] and they're one that is healthcare related

[00:18:36] and one is not but my sister basically just got frotted

[00:18:39] and it was the people trying to fraud her from her bank

[00:18:42] sounded exactly like the fraud department

[00:18:45] and it was basically verbatim.

[00:18:47] The systems, the phone number came from her bank.

[00:18:50] They said all the things

[00:18:51] and so when she was, she basically got wiped out

[00:18:54] of a whole bank account.

[00:18:55] Thankfully it got fixed, it was fine

[00:18:57] but when she was going through the legitimate fraud control

[00:19:00] it sounded verbatim word for word

[00:19:02] what the folks that scammed her were

[00:19:05] and like that is a little part

[00:19:06] and she's like I'm officially old now

[00:19:10] I got suckered into it

[00:19:11] and it's like oh it's so, it's heartbreaking.

[00:19:15] Well and think about the opportunities

[00:19:17] I mean like that's great

[00:19:18] that she was able to recover those funds

[00:19:20] but there's so many people

[00:19:21] that do fall victim to scams like that

[00:19:24] and aren't able to recover that

[00:19:25] or maybe they've lost other things.

[00:19:28] I know that it's really heartbreaking to think about

[00:19:30] especially when we think about different generations

[00:19:33] obviously older generations are gonna be

[00:19:36] a lot more susceptible to falling victim

[00:19:38] to some of that stuff.

[00:19:39] But we always thought that was so far away

[00:19:40] like grandma's age and she's like nope it's me now.

[00:19:43] Yeah, it's here and it's oh my gosh

[00:19:47] well I'd love to hear the other.

[00:19:48] Okay so the other one has to do with

[00:19:50] after the Super Bowl that there wasn't

[00:19:53] the IT department did their fake test

[00:19:56] if the workforce would pass the phishing email

[00:19:59] and they put out a link that had something to do

[00:20:02] around Taylor Swift right around the Super Bowl

[00:20:04] and of course somebody was like click immediately.

[00:20:08] Immediately yes.

[00:20:09] You failed, you failed.

[00:20:14] Yeah it's amazing you we've gotten some pretty

[00:20:17] I had that was one thing I did have a lot of fun

[00:20:19] with the phishing campaigns.

[00:20:21] Okay tell me about that because you get to design them

[00:20:24] and you're like how am I gonna trick the workforce?

[00:20:27] Yeah absolutely I'd love to share.

[00:20:29] One of the favorite ones that I did were like e-cards.

[00:20:32] Yeah, of course, you let somebody so thoughtful thank you.

[00:20:36] E-cards did that and the click rate on that

[00:20:39] was out of this world right?

[00:20:41] So there was a lot of education there around that.

[00:20:44] Did some that were dating sites

[00:20:47] it was very interesting to see how much of the workforce

[00:20:49] was actually interesting in dating sites

[00:20:52] on your hospital computer or your hospital device

[00:20:54] issue device.

[00:20:56] We've mimicked bank accounts as well.

[00:20:58] It's amazing to see people click on like that Chase link

[00:21:01] and subtle differences or just like fake emails

[00:21:05] from our CEO, COO or direct supervisor right?

[00:21:10] Asking for something like here click this file

[00:21:13] or I need you to check out the spreadsheet right?

[00:21:16] And people are just I think a couple of things

[00:21:19] that we learned from that one is the world moves so fast.

[00:21:22] We move so fast in our day to day

[00:21:24] that sometimes we just need to stop and pause

[00:21:27] and actually pay attention especially when it comes

[00:21:29] to cybersecurity, fishing, things of that sort.

[00:21:32] The other thing we learned is people do a lot of things

[00:21:34] on their work devices that they should not be doing.

[00:21:36] They should not be doing yes they do.

[00:21:39] So but yeah I really enjoyed that

[00:21:41] and it was really an opportunity

[00:21:43] to educate the workforce and we made it fun right?

[00:21:47] It wasn't punitive by any means.

[00:21:48] It was really, we saw it as an opportunity

[00:21:50] to really educate folks and bring them up to see

[00:21:52] and they appreciated that too.

[00:21:54] Sure well especially if there's no punishment right?

[00:21:57] It's literally a learning opportunity of like

[00:22:00] oh I need to be more cognizant

[00:22:01] I need to be more thoughtful.

[00:22:03] Yeah I mean unless we have repeat offenders

[00:22:04] then like all right come on now.

[00:22:06] But how interesting to have that job to be

[00:22:08] like let me design the tricks of things

[00:22:11] that you're not supposed to click on.

[00:22:13] That sounds fun actually.

[00:22:15] Yeah it was really fun.

[00:22:17] And again right like having that experience

[00:22:20] and bringing that over to the IT solution provider side

[00:22:24] and being able to have these conversations with vendors

[00:22:27] about how they're packaging and marketing their solutions

[00:22:30] and how they're having conversations

[00:22:32] with healthcare customers.

[00:22:34] What they shouldn't shouldn't be saying too right?

[00:22:36] And I think it gives you a really unique opportunity

[00:22:39] to have an impact on industry in a way

[00:22:41] that I probably you know a year ago two years ago

[00:22:44] you would have asked me if I would ever done a position

[00:22:46] or considered a position like that

[00:22:47] and I would have been like no I'm never leaving

[00:22:49] the provider side and here I am.

[00:22:51] Here you are okay so when people think about SHI

[00:22:53] what is the image or what should they have

[00:22:56] in their back pocket?

[00:22:57] Yeah well that's changing.

[00:23:00] A year ago I would have conversations with folks

[00:23:04] or I say nine months ago having just joining SHI

[00:23:07] you know people will be like oh what is she?

[00:23:09] What is shy?

[00:23:10] What is that right?

[00:23:11] And now we've done such a great job of really

[00:23:16] you know getting our name out there

[00:23:17] and focusing on our branding

[00:23:19] and so now it's like oh my gosh it's SHI healthcare

[00:23:22] and Andrea's there and Jennifer's there

[00:23:24] and like you guys have this A team

[00:23:26] and Laura's done such a great job

[00:23:29] of finding great partners such as yourself right?

[00:23:32] To partner with.

[00:23:33] So we really just want to become known

[00:23:36] as a trusted IT solutions provider.

[00:23:38] We have industry experts that have set in the seats

[00:23:41] of our healthcare customers and so we understand

[00:23:44] the challenges operating in that ecosystem

[00:23:48] and having to do more with less

[00:23:50] and so when think about SHI

[00:23:52] we really just want to be that trusted partner.

[00:23:54] I also want to point out that you guys

[00:23:56] are sponsoring the puppy park.

[00:23:58] Yes it's my favorite.

[00:24:00] So anytime you're at the Vibe or health events

[00:24:02] it's like SHI puppies.

[00:24:04] Yeah credit to Jennifer Emory for that one

[00:24:07] and that was her idea.

[00:24:09] And it was such a hit last year

[00:24:11] that we just like that's our thing now.

[00:24:13] I mean how could you not?

[00:24:13] It's great.

[00:24:14] It brings so much joy to people.

[00:24:17] And it's just, it's nice.

[00:24:19] Yes it does.

[00:24:21] It's nice right?

[00:24:22] We're so busy running around the floor

[00:24:24] on these things and having meetings

[00:24:26] and so focused on metrics

[00:24:28] and all sorts of things

[00:24:30] and so it's just nice to kind of get

[00:24:31] a daily dose of dopamine, serotonin,

[00:24:34] break it up and I mean at the end of the day

[00:24:36] we are healthcare, it's all healthcare related

[00:24:38] so brings a wellness into it.

[00:24:40] Exactly.

[00:24:41] Yeah absolutely.

[00:24:42] Well thank you so much for being here

[00:24:43] and sharing your journey.

[00:24:44] If people want to follow you connect

[00:24:45] or connect with SHI where do you lead them?

[00:24:47] Yeah connect with SHI you can follow us

[00:24:51] on LinkedIn, SHI International.

[00:24:53] I'm on there as well, LinkedIn, Andrea Aldardi.

[00:24:56] But yeah, thank you so much for having me

[00:24:58] this has been a pleasure.

[00:24:59] I appreciate it.

[00:25:00] It has been great.

[00:25:01] It's great to get to know you

[00:25:02] and I'm glad that our audience

[00:25:03] gets to know you as well.

[00:25:04] Thank you so much.

[00:25:05] Yeah, pleasure.

[00:25:07] Thanks for listening.

[00:25:08] You can learn more about us

[00:25:10] or this guest by going to our website

[00:25:12] or visiting us on any of the socials

[00:25:14] with the handle hit like a girl pod.

[00:25:16] Thanks again.

[00:25:17] See you soon.

[00:25:18] Again, thank you so much for listening

[00:25:20] to the hit like a girl podcast.

[00:25:22] I am truly grateful for you

[00:25:24] and I'm wondering if you could do me a quick favor.

[00:25:26] Would you be willing to follow

[00:25:27] or subscribe to this podcast

[00:25:29] or maybe leave us a rating or review

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[00:25:36] All of those things help us podcasters out so much.

[00:25:40] I'm the show's host Joy Rios

[00:25:41] and I'll see you next time.