HITea With Grace

Welcome to HITea with Grace, where we spill the tea on all things health IT—and the moments shaping the future of care. In this episode, Grace sits down with Dr. Bridget Duffy, the nation’s first Chief Experience Officer, longtime patient experience leader, and co-chair of the AI Care Standard™, for a timely conversation at the intersection of AI and human-centered care. Dr. Duffy shares the journ...

In this special episode of HITea, Grace sits down with Havy Ngo-Hamilton, PharmD, a pharmacy innovation leader at Buzz Health, to unpack what’s really happening between the moment a prescription is written and when a patient actually gets their medication. Havy brings a front-line perspective on where the prescription journey breaks down most—whether it’s access barriers, affordability challenges,...

Live from the HIMSS conference, HITea with Grace serves up another candid conversation as Niki Panich, MD, Chief Medical Officer at Penguin Ai, joins Grace to dig into one of healthcare’s most persistent—and overlooked—challenges: women’s health. From gaps in research and care delivery to the opportunities for innovation, this episode explores where the system is falling short and where momentum i...

Live from the HIMSS conference, HITea with Grace brings the conversation straight from the floor as Grace sits down with Robin Roberts, Director of Health IT Regulatory Affairs at PointClickCare, to spill some timely tea on the future of health data. From the CMS Rural Health Transformation (RHT) Program to the broader push for more equitable care, this episode dives into how policy and innovation...

In this episode of Heard in the Halls at HIMSS, we speak with Laura Kohlhagen, MD, Chief Medical Officer for Sunrise at Altera Digital Health, about two major trends shaping healthcare today. Dr. Kohlhagen highlights the continued evolution of AI—moving beyond hype and pilot programs into real-world applications that are solving meaningful clinical and operational challenges. She also points to in...

In this episode of Heard in the Halls at HIMSS, we sit down with Kem Graham, Vice President of Growth and Strategy at CliniComp, to discuss what truly matters in healthcare innovation. Kem emphasizes that it’s not about technology for technology’s sake—it’s about improving patient care. He highlights the importance of true partnerships that focus on making care more seamless, efficient, and ultima...

In this episode of Heard in the Halls at HIMSS, we speak with Dr. Sari Green, Physician Executive Director at Accuity, about how AI is influencing every corner of healthcare. Dr. Green highlights the widespread focus on AI, with particular attention to its role in the middle revenue cycle—driving automation, improving efficiency, and requiring strong governance to ensure accuracy and accountabilit...

In this episode of Heard in the Halls at HIMSS, we connect with Edith Edwards, Chief Analytics Officer at Buzz Health, to explore how AI is showing up across the healthcare landscape. Edith notes that AI is everywhere at HIMSS this year, with nearly every booth highlighting its potential. She shares how AI is being applied to improve workflows - particularly in streamlining prescription processes ...

In this episode of Heard in the Halls at HIMSS, we sit down with Patty Hayward, GM of Healthcare & Life Sciences at Talkdesk, to discuss how organizations can get the most out of AI in healthcare. Patty emphasizes that while the technology itself is powerful, success with AI depends on having the right processes in place. Healthcare organizations must rethink and redesign workflows to truly stream...