Dr. Duffy shares the journey that led her from championing patient experience to helping define one of the first comprehensive standards for patient-facing AI. As health systems rapidly adopt chatbots, portals, and automated communication tools, she breaks down what prompted the creation of the AI Care Standard—and why existing governance frameworks simply weren’t built for this moment.
Together, they unpack the 10 Core Pillars of the Standard and the real-world challenges organizations will face in operationalizing them. From treating AI communication with the same rigor as clinician interactions to addressing bias, health literacy, and accessibility, this conversation gets into what responsible AI actually looks like in practice—not just in principle.
Looking ahead, Grace and Bridget Duffy, MD, board member of Vital.io and co-chair of the PatientAI Collaborative™ explore how the AI Care Standard could shape regulation, accreditation, and industry norms—and what success really looks like five years from now.
As always, the episode closes on a more personal note, with reflections on leadership, resilience, and advice for women building careers in healthcare and health IT. It’s thoughtful, forward-looking, and grounded in one core idea: technology should strengthen—not replace—the human experience in healthcare.