Heard in the Halls at HIMSS: Patty Hayward on Process-Driven AI & Closing the Digital Divide
HITea With GraceMarch 27, 2026

Heard in the Halls at HIMSS: Patty Hayward on Process-Driven AI & Closing the Digital Divide

In this episode of Heard in the Halls at HIMSS, we sit down with Patty Hayward, GM of Healthcare & Life Sciences at Talkdesk, to discuss how organizations can get the most out of AI in healthcare.

Patty emphasizes that while the technology itself is powerful, success with AI depends on having the right processes in place. Healthcare organizations must rethink and redesign workflows to truly streamline operations—creating the conditions for AI to deliver meaningful impact.

On health equity, she highlights a growing concern around access to technology. Implementing new solutions requires significant investment, which can widen the gap between well-resourced organizations and those already underserved. Without careful consideration, rural communities and areas with limited access risk falling further behind.

Tune in for a practical conversation on aligning process with technology and ensuring innovation benefits everyone from the HIMSS conference floor.