For healthcare consumers, Patty says that the patient journey is more complicated and frustrating than ever. But with far more choices of primary care providers, specialists, health insurers, coverage plans, where they get their prescriptions filled, and even where they go to get treatment, why is that the case? Technologies such as AI and automation are transformative, but healthcare organizations will always need humans to interact with patients/members along their care journeys. However, this can’t be done at scale. Integrating AI and automation capabilities into cloud-based contact centers enables healthcare organizations to meet demand for support services at scale while increasing agent performance and job satisfaction. Listen in!
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HITea Heard in the Halls: Patty Hayward on Consumerism & Front Door Innovation
For healthcare consumers, Patty says that the patient journey is more complicated and frustrating than ever. But with far more choices of primary care providers, specialists, health insurers, coverage plans, where they get their prescriptions filled, and even where they go to get treatment, why is that the case? Technologies such as AI and automation are transformative, but healthcare organizations will always need humans to interact with patients/members along their care journeys. However, this can’t be done at scale. Integrating AI and automation capabilities into cloud-based contact centers enables healthcare organizations to meet demand for support services at scale while increasing agent performance and job satisfaction. Listen in!