In this episode, Jamie shares:
• The career path that shaped her customer-first RCM lens.
• What’s truly different now: payer behavior, patient expectations, and the regs changing the game.
• The biggest blockers to RCM modernization - operational, cultural, and contractual - and how to disarm them.
• How the CMS interoperability & prior auth final rule (FHIR + APIs) could reset payer–provider workflows, including pace expectations (e.g., ~72 hrs urgent / ~7 days standard), and where innovation can reduce burden while improving patient care.
• Success metrics beyond dollars: patient retention/satisfaction and staff satisfaction—plus how analytics and prior auth tools help.
• Leading with service, creativity, and community - and yes, her global tea mug story ☕.
Listen now and be sure to connect with Jamie!